The Friendly Host B.V. - Herengracht 420

Such an awful company! They probably try harder if you have a property that brings in the very big money, but for us, with a "regular" nice apartment, they were useless. We had to do their job even while on holiday, they were very often extremely slow in responding to guests (thus losing bookings) or writing reviews (so your own reviews can be published), I could go on and on, but even the very basics of AirB'n'B as a platform (be on it, be prompt, get good reviews) seem to be lost on them. They basically keep the allowed minimum stay as long as possible, since long stays mean less work for them. Nothing wrong with long stays, apart from drastically reduced demand, which can result (as it did, in our case) to low occupancy and low price. From our 3 bookings, the categories that didn't receive a “5” review score were cleanliness, communication and arrival, all of which they were responsible for. But my favourite: when we complained about their litany of errors and asked for compensation for lost income (after terminating our contract), they initially offered a tiny discount ... for the next time we use their services! Really bad experience.

during my stay in Germany, the Friendly Host took care of my apartment, guests and everything else I needed. They were very friendly and the communication was easy and fast. Am also very happy with the photos they made. Would def hire them again or recommend them, cool company!

I recently stayed in an AirBnb that was managed by The Friendly Host. The apartment itself was lovely and in a very central and pretty location. The only downside was the management of the booking. From a rude checkin staff member who arrived 40 mins late and got angry when we mentioned it then dismissing our screenshots about the issue, I didn't have the greatest experience. After googling the name I found out the company was unable to take constructive criticism and writes very passive aggressive responses to reviews which is completely unprofessional and only embarrasses their company. Their cleaning team missed a lot of things such as dirty saucepans and left over food and wine, the stained couch and the shower not being cleaned properly. (Hairband was left in the shower) I hope The Friendly Host takes this review constructively so they can better their business and improve the experience for their guests and clients. As I said, our overall stay was wonderful but let down by their service. Edit & Reply to @The Friendly Host: Unfortunately for you, both me and my partner wrote these reviews because we BOTH had a bad experience with your company. You consistently prove in your replies that you're incapable of writing a professional and mature response to constructive feedback; only passive aggressive responses. I've stayed in many Airbnbs and it is unfortunate to have my first bad experience in a lovely place like Amsterdam. My partner and I both run businesses and know that customer service is the no.1 priority. It is not the negative views themselves that damage your company, but the way in which you react to those reviews. Here are screenshots of our conversation when we waited outside for 45 minutes in the cold. We made you aware of this problem as soon as we got into the apartment, so to say we did not make you aware of this issue during a stay is a complete lie.

I truly believe in the sharing economy but I also want to have no care in the world. The Friendly Host gives you all the pro’s of renting your house and they take care of everything else. All contact with clients, welcome them in your house and they even clean it better than I can. A very big pro is that they keep a close track of changing regulations considering Airbnb and other sharing platforms which will give you a good feeling leaving home. I really recommend their convenient service!

Our house was managed by The Friendly Host for 3 months. We are very happy from our choice! This was our first time renting out our house and we had some worries about finding the right team. In Athens, Greece where is our second house i know of a lot of bad stories from management agencies. Let me tell you exactly how it went: -We had a first meeting 3 weeks before starting date where they answered all our questions and worries. They gave us a good checklist to prepare for renting. Also they suggested a good photographer who made our house look very nice in the ad. -The Friendly host told us they usually achieve 70-80% occupancy. Fiinally we reached 75% even in a relatively slow period. Great result. Also they brought the first booking of 10 days from their own channels and not just airbnb. That was very helpful to get income right away and also reviews (we listed the ad 3-4 days before it was available so we were worried the first days would be empty). -The calendar quickly filled up with guests and Gwen (our account mgr) handled the requests very nicely so we can have more families and "tamed"people rather than young party-seekers. -During these 3 months, communication was constant and with quick replies. Also when a few small things got damaged, they represented us to Airbnb to get our money back (Thanks Gwen!) -Finally, they handled the end period also nicely and we had a seamless transition back to our house. -Their fees are on par with the market standard and good value for money in our opinion I cannot recommend the Friendly Host and Gwen enough. Very nice team who take their job seriously, are pleasant to talk to, they deliver more than promised and actually constantly think of ways to promote their clients interests Aristeidis and Nancy

I am using the friendly host for 2 years now to arrange everything when i am renting out my house. This works great, i never have to think about guests coming and leaving. When i come back home my house is always nice and clean. Team of The Friendly Host team is always very helpful if i have any questions or when there are problems to be solved. I would definitely recommend using The Friendly Host!

When I started using their service, everything went smoothly. But after Covid the company became absolutely horrible. Not reachable, not calling back, not responding to e-mails. No matter how urgent the situation is, nothing. I would highly advice against making use of their service, if it even still excists.

After staying at an apartment managed by The Friendly Host I was disappointed, the lack of personal touch or human response was disheartening. The fact that the person that checked me in was rude as soon as I mentioned that we had been waiting for over 40 minutes even though we had provided accurate times through WhatsApp as well as paying 40 euros for late check-in. If it was in the negative numbers we would have been extremely cold. When pointing this out to the team we got a response that was not understanding and seemed to try to shift the blame to us for being late. so we sent a screenshot of the WhatsApp which included all the times and communication which was just dismissed. The general theme of this company seems to be that they cannot take constructive criticism(Just look at the unprofessional responses to reviews, they even get personal!) If you are an AirBnb host looking for a company to manage your booking I would be careful as soon as something doesn't go their way they looking at their reviews and from my own personal experience they will become extremely passive aggressive and unprofessional. As a business owner this surprised me, you are representing your business as well as yourself. Reply to @The Friendly Host: Just as I expected, rather than an apology there was a passive aggressive response. Just an excuse and a deflection. Both my partner and I are entitled to leave a review especially since we both stayed and shared the experience. Especially across multiple platforms, as a business you know that people do not read all sources for reviews. This review is fair because anyone looking for your company to manage needs to see what your customer service is like. The reason why we were not comfortable to speak to you during our stay was the reaction we got when checking in and the response from your support when we sent screenshots of the WhatsApp message. So we thought if we continued to send you issues with the apartment we would get a bad review. In fact, I have attached the messages. We waited 45-50 minutes outside the apartment in the cold, this was after the employee gave us a time. For 40 euros I would expect a business would get someone else to greet us, that is what I would do for my customers. Thanks for giving me the opportunity to expand on my experience. The pictures attached are how we found the apartment. The apartment was not cleaned correctly, there were dirty pans and cutlery, rubbish &old food in the cupboards, food spills on the counters and stuff left in the fridge, big stains on the sofa, broken switches and power outlets and a left over hairband in the shower. The worst part of the stay is the company itself.