The Green Elephant Hostel & Spa - Sint Maartenslaan 11

They are very green, only serve vegan and healthy stuff, but you can cook and bring your own food. It's a fancy hostel. Private sleeping rooms are a bit small and because they're made of wood it get hot and damped in there. We went in the spring with an outside temp of 14c and it was kinda hot... Toilets and showers were shared but very clean and modern. Staff is very nice. Downstairs is a hallwhere you can sit and play games or just chill and further down is a small chill pit with a couch and a tv. Overall a nice experience and for the teenagers or backpacker's this is a good 5star stay. I'm just a bit to old ;)

Location is great, design is super cute and nice as well. However, I was disappointed by staff’s behaviour. I have never seen anyone smiling or greeting us. Also, I looked around the whole floor to find soap to wash my hands. They could also have provided shampoo and shower gel in the showers. It was not very clean and there were no microwave. I don’t think I’ll come back

Since this is a hostel, I cant do nothing else than to give it 5 stars! It is not a hotel and therefor I will take that into consideration when rating. The room was cosy and well planed. The breakfast was super! The only negative thing I thought of was how well you heard other people from your own room, and also the AC was very loud all night.

A fantastic place which is absolutely perfect for your trip to Maastricht. The staff are super friendly, the hostel is perfectly located, the beds are real comfy, the concept of the shared space we stayed in is original and innovative, bathrooms clean, communal space really nicely done. It couldn't have been nicer. Plus great value as well. WE LOVED IT! Thanks for making our stay in Maastricht.

Not satisfied with the stay at the green elephant. We originally booked a private room with a private bathroom, due to meteorological conditions we had to reschedule. We were then rescheduled to two small tiny rooms. Those rooms are tiny and were more expensive that the private bedroom with private bathroom. Those rooms weren’t the cleanest either. Also very noisy. I do not recommend. When we asked the receptionist for information they said we had to write an email and did not help us. The 2 stars are only for the location.

The hostel itself is fine. The beds are comfortable, and it's not too noisy. I've only stayed in the private rooms, and although the amount of space of the rooms seems to vary quite a bit, overall it suffices. Location is optimal, probably the biggest pro of staying here. My issues, however, lie with the abhorrent customer service. Besides doing check-in/check-outs, the staff seems incompetent and show a lack of care that is especially apparent if you ever run into any trouble during your stay. I booked a private room with a private shower, though the shower drain was clogged and it made me unable to shower without completely flooding the bathroom. I told the lady at the reception and she was very quick to say there wasn't anything they could do for me, they couldn't give me a different room, they couldn't recompensate me for not being able to use the shower, the only thing they were interested in is getting the issue fixed for themselves, not their guest(s). I got handed three towels (not nearly enough, by the way) and was told to clean the mess myself. I guess I need to spell this out to the blockhead staff over there but: I PAY FOR THIS, YOUR GUESTS SHOULDN'T HAVE TO DO YOUR DIRTY WORK. Judging from the other reviews, bad customer service like this seems to be a long running issue here. Oh yeah and if you do get your own private bathroom, don't expect any towels and/or toiletries, because those come at a pitiful price of a couple euros at the reception desk. Though I suppose if you tell them your drain is clogged, you could get them for free. In summary, stay here if you want to take the risk of having to deal with their poor customer service. I for one, would rather pay 10 bucks more at another place.

Overall, the hostel is an amazing place, full of life and situated very close to the train station. The only thing that bothered us during our stay was the fact that there’s no air circulation in the pod rooms. The windows are permanently closed which makes the room smell funky, to say the least. It gets really warm and stuffy. Our towels would not dry at all during our stay. Apart from that everything was great and I’d recommend this hostel for short stays in Maastricht

The hostel was in a great location, near everything we wanted to approach. We have booked a private superior double ensuite with shower. Firstly they got us on a room with a bathtub inside the bedroom, but when we asked for change the did it very quickly with pleasure. We had really any problem, the staff was very polite and helpful and the atmosphere was so cozy and friendly. The only note is about the cleanliness level that was medium but despite that I think we will prefer it again! :)