TrainMore Amsterdam Singel - Singel 250

It's more than gym, it's an example of the best. This is my home gym for 7 months now and I am just loving it everyday. I love their social initiative like Trainmore foundation for kids. It has the best equipment. Staff is just awesome everyday. No complaints whatsoever. If you are a tourist try it out for sure. Or just get a subscription.

I used to love this gym, I'm a member since a year. Sadly, they do not care about government regulations of wearing a mask, and when you ask them to please wear a mask, they kick you out of the gym (I mean physically, they still take your money). I would not recommend going here unless they implement changes.

Amazing gym, great facilities and all staff is very friendly-chill, and the location is perfect. Will be a member for years!

Best gym ever.

Bring back the appointment booking. This I'm here at 14:00 and every free weight bench is occupied and most of the machines. This gym is too small to allow people to come anytime.

Spend your money elsewhere! After several years of membership I was fed up with the continuously bad customer service and covid handling. Every single time I had a question I received the wrong information from staff. When they said they’d reach out to me, they never did and then they don’t help you solve the issues they caused with their incompetence. It’s a fantastic location and decent gym, but the customer treatment is why people hate gyms, both in person and through the email support. My last duty to end the membership was the absolute kicker in bad experience. I’m diligent, friendly and ask questions to do my part right and on time. When I handed in my chip early, that still had a good chunk of money on it, I asked whether I need to spend it (which I would’ve done on the spot)or could get a refund. Staff member went to check with manager, came back and said the would take care of the refund and contact me later same day. Because of my bad experiences receiving information I asked three times to confirm they’d refund and reach out, checked email and phone number with staff and asked what to do if they don’t reach out. Of course no one ever reached in two weeks at this point. I contacted customer service via email two days after handing over my chip. Customer service responded with one sentence “no refunds” and offered no solution since now I was chipless (whole situation explained). Second follow up they sent me a link to their website how to load more money on to the chip. Completely useless and incompetent. Went back to the gym a few days later, I encountered the staff that gave me the wrong Information, they went to the manager again, this time the manager called Chrishelle came out. How this person is employed is beyond me. No apologies from her for her team giving me wrong information, creating major unnecessary hassle, never reaching out despite promises and absolutely no attempts or interest in trying to solve the issue. She gave me an attitude as if I was dirt under her fingernails and did not care about a single word I had to say. Her staff member knew that they were at fault and had created the situation I was in. I had a normal, friendly interaction with him and he clearly wanted to solve the problem. He looked very uncomfortable observing the abrasive behavior of his manager. I immediately emailed customer service with a follow up, with her name and information that they can’t possibly help me at the gym and said only customer service can help. No response in five days. In my opinion TrainMore is stealing money from me and I think they’re strategically playing games. No name tags, no accountability, no apologies, no one solving something for you. It’s a mess. I literally just wanted to spend MY money at YOUR location on product from the vending machine. I recommend you use Classpass so you’re not bound to ever go back to places like this where they don’t care one bit as long as they can take your money. Treat your customers right by hiring good staff, training them, having good processes and a good customer support. Unfortunately I haven’t seen that at Singel nor Koninginneweg.

It's a nice gym with regards to the equipment, but I don't love the layout, I prefer other TrainMore locations

Unfortunate to see my favourite gym constantly in disrepair. Often taking weeks to months before simple issues are fixed. Cleanliness is also not as it used to be - WCs become disgusting later in the day. Calling customer support wasn’t helpful so I thought I’d post my complaints here.