Warmtestore - Industrieweg 4A

Very disappointing experience with Warmtestore, I will rarely leave anything negative for a company, but this was very colorful. After months of preparation by e-mail, telephone, sending photos and even someone from Warmtestore on location to view and discuss everything, ordered a gas fireplace with installation, old flue removed because the fireplace was in the new extension, etc. according to the mechanic it was not problem. Day of delivery: Gas fireplace is delivered on the day of installation by a carrier and the assembly team is separate and comes later. Received the fireplace and immediately paid € 5200 per pin. I had to pay for the installation separately to the mechanics. Mechanics arrive 30 minutes later than the fireplace was delivered, they walk in and inform me within 2 minutes that the fireplace cannot be installed because there are too many bends. WHAT? I am preparing for 4 months with mail, photos and my own representative and then someone who says within 2 minutes that it is not possible. Big problem, kitchen came 2 weeks later and the ceiling had to close. And then Warmtestore is anything but fast, nothing can be arranged within 2 weeks! The solution, according to them, was just an extraction box on the (roof 2000 euros more expensive) or through the crawl space (just 90 cm foam concrete insulation poured, unfortunately). In the end, Warmtestore had the fireplace picked up again and a week later I got the money back. 4 months on, an even longer renovation and no fireplace in the house. Sad display, the seller himself who sold me this fireplace also knows that, and yet they have never come up with a good solution except for supposedly puzzling. Put everything in black and white when you make appointments, I'm going to buy an electric fireplace, very chic!

Top company with highly experienced and customer-friendly employees, especially Gerben Hop, who helped us perfectly with the Dru Gas fireplace and furniture. Selecting, planning, measuring and placing everything went according to plan. And this is how it should be. We enjoy the beautiful gas fireplace every evening. Unfortunately, we had run out of wine and we lost the Warmtestore ticket with the move, so we could not comply with the request to take a photo with card and bottle of wine.

Very good communication and good service from start to finish. Good service is very rare these days and something we attach great importance to. We were helped by Rutger, very friendly and knowledgeable and was able to advise us well on the different types of fireplaces. Communication is always clear and agreements are well met. A 3D drawing has been made to give an idea of ​​the result. This was also resolved very professionally when something did not go according to plan. Even after installation, the service is good and you will receive a timely answer to any questions. All in all, we definitely recommend buying your fireplace here and having it installed. We are very happy with the result.

What a great service! We had ordered a fireplace and before delivery we decided that we wanted the fireplace to be different. They immediately adjusted this for us, without charging us extra costs, which they took care of. We also had good contact with the employees in the store. Really just a top company! Without a doubt a must!

I just got this great structure for my TV with a Kalfire one in Amsterdam. So happy with it! Jos helped me very well with the choice and Meinert carried out all the design and assembly… super professional and neat! Real compliments! Bravo!

This company is very disappointing. Our fireplace is defective after a year. Photos and videos are sent to indicate exactly what is wrong, but I get the answer back that I have to fix it myself. I have invoked warranty. The site states that the settlement period is on average 1 week in the case of urgent failures and 2-3 weeks in the case of non-urgent matters. I created a fault at the beginning of February, it can only be repaired in May... Unreliable what is on the site! Very bad aftercare!

Great company, a deal is a deal! Well assisted in the showroom and today our fireplace (Kalfire e-one) was delivered and connected on time (punctually at 7.00 am) (including a beautiful fireplace conversion that we will finish shortly).