Courtyard by Marriott Amsterdam Arena Atlas - Hoogoorddreef 1

The most disappointing and frustrating stay with Courtyard/Marriott. We booked the room for a week for business and got upgraded because of our bonvoy status. Due to the fact that I often was in the online conference in the room, the staff will not enter my room for Covid reasons, and there was barely any toiletry or basics, I had to call to ask for shampoo, toilet paper, or a tee cup, etc., everyday. Despite the receptionist said every time “yes, yes, housekeeper will bring it to you right away“, I have never got anything within the week. Everyday it ended up with me calling for 3 times, waiting from morning to evening and eventually getting it myself by standing in front of the reception. I’d be happy to get it downstairs myself in the first place if they told me so. What I don’t like is being kept waiting in vain EVERY SINGLE TIME. It was very frustrating when you have to wait for a roll of toilet paper in between meetings. No one ever came to clean the room. I offered to put the trash in the bag and leave it outside the door, so the staff could just pick it up at their convenience. Receptionist said “yes, great, housekeeper will pick it up around 11:30“. The trash stood outside the door until it started to smell. I didn’t know there are quite some chores to do in Amsterdam Courtyard. I gave the reception lady my feedback at checkout. She said she’d talk to the manager to give us some bonvoy points and send an email regarding how the hotel management handles what happened. It’s been 2 months now. Neither have we received points nor an email. No apologies. Seems they are used to saying one thing and not doing it. PS: Breakfast not included in the price. 18.50€ Per person. Menu remained exactly the same for a week. The upgraded room was below 4-star standard: blood on the curtain; barely any surface to put things on (only a mini glass desk, and 2 mini nightstands); Minimum water pressure in the shower; no bathtub; no toothbrush; no cups, no power outlet around the desk (hard for people who work with electric devices), bathroom door can not be closed without making loud slamming noises. External parking 25€ per day. Restaurant and bar were closed for 2 days.

This is an excellent hotel. Very clean, great location, nice rooms and friendly staff. Only issue was the tv in the room has a brighht blue light that doesnt turn off when you turn off the tv which is annoying when you want to sleep.

The room was good. But the hotel did not honor the Marriott Bonvoy Ambassador member like other Courtyard Marriott around the world. All Ambassador members get a free breakfast. Breakfast is included in my Stryker Corporation Rate. In spite of that, they refused to give me BF. While checking out, the front desk rep told me that he will email me the receipt on Sept 5 th 2021. I waited till Sept 11 th 2021. I called the Marriott Bonvoy Ambassador help desk and they called the hotel and asked them to send the hotel receipt. I got the receipt immediately. The customer service rep on Sept 5 th morning at 6 AM was not able to check out the guests. He could not check out and get the hotel receipt for the guests before me also. Courtyard should check why the customer service rep on Sept 5 th morning at 6 AM is not able to check out the guests. If the front desk rep is not properly trained, they need to be trained properly. Thanks a lot.

This Courtyard has an Italian-style restaurant with excellent food for dinner, which was a bit of a surprise because other nearby hotels I had recently stayed in did only grab-and-go breakfasts. I liked the concept of the desk on wheels, which allowed me to work in front of the window and enjoy the view whenever I looked up. The hotel is a five-minute walk to the Arena Railway Station and other nearby venues. Excellent rates at the moment.

Great hotel with easy access to the trains to city centre. Awesome service during the Night Shift from a young lady did not catch her name, but really excellent service! Helping with luggage opening doors and just genuine great service that I haven’t received in a long time.

Reception asked me for a 200 € deposit whereas the B&B including taxes was prepaid. However one of my colleagues refused to pay them as double payment often happens because of those and they made do without his 200 €. Why? Reception asked 2 colleagues and I arriving together whether we wanted to stay on the same floor. We approved her suggestion and we ended up one on floor 7, the other on floor 6 and the latter on floor 2!!! Left over of a cup of coffee was not disposed of by room service between morning and evening. Coffee and tea were not refilled properly from one day to the other. Duvet cover was upside down on last evening (press button at nose level) when I got into bed. However location is perfect for the Arena area? Breakfast there was very good and the staff there kind and helpful.

Well located, nice rooms. There is a Great gym that is not obvious from the photos. Staff is a mixed bag, some very good, some so-so. Check in seems always slow.

The hotel is clean and the rooms are nice with good comfy bed. The staff is very helpful and friendly. Specially Izabela was very sweet and she gave a me good recommendation for the city center and she was the best at the bar and at the breakfast in the morning. The location of the hotel is very good near by the train station.