Hotel Arena - 's-Gravesandestraat 55
4.3/5
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based on 8 reviews
Contact Hotel Arena
| Address : | 's-Gravesandestraat 55, 1092 AA Amsterdam, Netherlands |
| Phone : | π +8 |
| Postal code : | 1092 |
| Website : | https://www.hotelarena.nl/en |
| Categories : | |
| City : | Amsterdam |
| Description : | Ornate redbrick hotel with contemporary rooms & suites, plus a restaurant, a cafe/bar & a nightclub. |
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Ajeossi Life on Google
β β β β β Hotel forces a 100 euro "authorisation" when checking in. This wasn't an authorisation but a charge that is supposed.to be returned at the end of the stay. As you are probably using a card from a different country, your bank will charge you an additional cost - in my case Β£2.52. I didn't want to pay the 100 as I didn't want to use any additional services but they forced me to pay promising I won't be charged any fees by my bank. I had trouble getting my 100 from reception and I expect my bank will charge me a fee again when the money is returned to my account.
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mehmet Γ§aΔlar Saylam on Google
β β β β β Even though I booked a superior room, they said the hotel is fully booked. That is why I need to stay in a classic room but they charged me a superior room price.
Also, they charged more money than the agreed price without my authorization. THEY COPIED MY CREDIT CARD DETAILS.
DO NOT GIVE YOUR CREDIT CARD DETAILS TO THIS HOTEL THEY ARE FRAUD
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Husna Said on Google
β β β β β I love location and everything! Except the wall got thin! I could hear people speak etc. However! Despite that! I really loved my room and stay
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Jessica Adamczyk on Google
β β β β β What a unique and beautiful hotel. It's right in a park and the outside looks like an old church. Our room had 2 floors. The main floor had a desk, bathroom and fridge then there was a set of stairs that brought you up to the bed. A little outside of the main downtown area but a nice neighborhood to have started my trip.
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Brian RogΓ© on Google
β β β β β We couldn't come due to the storm. They didn't cooperate at all and just refused any sort of arrangements, even though we had booked with free cancellation. They wouldn't accept a change of date or partial refund and they only referred to "their policies". On top of that, they were extremely rude in their communication. Really awful customer experience!
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Vladimir Zaric on Google
β β β β β the hotel building is very nice, the hotel itself is located in a good location especially if you come by car and has a great garage that costs 34 β¬ per day, only the rooms are original, the cafe and the hotel itself is very nice especially the fireplace, cakes and food are delicious .
what the hotel needs to improve is the hygiene of the rooms must be better cleaned and in time it happens that they are not tidy until 5 pm so for half a day you do not have clean towels, especially in the bathroom there are no accessories such as (hair cap, ear sticks, hair shampoo) ) a hotel of this rank should have those things.
I'll be back to this hotel anyway
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Monika Harlace on Google
β β β β β Mind the hotel policies!!! They are all about making money and not about the guests. We made a non-refundable reservation, but given COVID issues we could not travel the dates. We reached out to the hotel directly and first, they confirmed that they agree with a free-of-charge cancellation, but they changed their minds, invoking their policies and also denying their first commitment. They refused any sort of other arrangements - vouchers, partial refund, change of date. All being based on "this is our policy" without any regard to customer experience. Awful customer experience! Too bad for the hotel, but the way they treat their guests is a total rip-off,
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Kathryn Gosby on Google
β β β β β Amazing quirky hotel, love the attention to detail and the restaurant is good for both breakfast and dinner. You can walk into town as we did most days otherwise as with most cities, there is great and efficient public transport. Would love to stay again!
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