Ristorante papa Carlo - Kloveniersburgwal 7

food not fresh (sea food ) and especially the dessert ( connoli) very bad experience

At first we got a very nice service, a lot of attention from the waiter and perhaps he was an owner. It all started to seem a bit off when he would not allow to order the main course while we were ordering starters even though the person who did not order a starter wanted only a main course. After eating our starters we waited for like an hour to get our pastas... there were 4 of us and we started getting mad. As soon as the pastas came, two of them were wrong and the waiter started defending himself even though he was the one who wrote the number from the menu incorrectly. He did not even ask if we were fine with eating the other pasta, which we would as it was already like 1h 15 later after we ordered and we were hungry. He said 5 min and new pastas will come. Then he came back saying that it is going to take too long for spaghettis to boil and said that with penne the pasta is even better ( then why having it on the menu with spaghetti?) by that time we did not care at all. The pasta came within 10 min, my question, then why did it take them more than 1,5hours to bring the first pastas? After getting our PENNE frutti di mare pastas we started eating and burned our tongue. From my knowledge, restaurants should not provide food that is burning or just out of the oven etc... we would not mind waiting extra 5 min because we have already waited too long but he did not warn us that the food was extremely hot and we had to wait to let it cool down. After eating the food, which was ok, not the best not the worst, the sauce of frutti di mare was a bit sour which was the last thing I cared after getting this terrible service. We ask for the bill and one of the people who were with us asked him straight up for a discount twice, he ignored. Instead he offered four shots of limoncello for free, we only took 2 because one person doesn’t drink, another one is underage. Then the bill comes, we see that something is wrong, we go grab a menu to check if everything was correct, turned out they put 3 beers on our bill that we did not order, we asked again for the discount and they said it is not possible. In the beginning when we arrived i asked one lady, perhaps the owner as well about a dessert. We did not order that at the end as it was already 11pm! While we were paying, the same lady was staring at me as if it was all my fault. And then she asked very rudely if we wanted that dessert i was curious about before, ofc I said no because we did not want to stay there longer and while we were leaving noone said goodbye to us, the hospitality that we had in the beginning was gone. The food was okay but the price is not worth the service we got there and on too of that, while we were waiting for the main courses, they waiter asked us to rate the place with 5 stars with nothing in return and without us even trying the food. After this experience, just because of the hospitality, rudeness and the greedy owners, I would never go back there, it was not worth the time and money. I am disappointed that this happened to us as we all had very high hopes of this place.

The experience was horrible because of the uncourteous staff. The male staff member was extremely rude and made us feel unwelcome. Would not recommend it to anyone.

This restaurant was awful, I wouldn't usually leave such a bad review, but this time I will make an exception. All of our food was either cold or mildly warm and the garlic bread was stale, it came out as soon as we ordered so quickly that it had clearly been left sitting from a previous tables order. On top of this, the serving staff were just down right rude to us. I would not recommend this place to anyone.

Great place to eat delicious Italian Cousine. The staff is very friendly. The restaurant is all in all warm, welcoming and highly recommend

The food was really delicious and the staff was very nice to us. The restaurant was also modern and clean. One negative point is that it was a little bit cold. But overall we would recommend the restaurant.

Good starters, acceptable main dishes and delicious tiramisù. I would recommend this Italian restaurant but our waiter was very rude. After waiting long for the main course I asked him and he was very condescending. Unfortunately I can not give more than two stars.

The food was really good and the atmosphere was nice. If you're looking for a small, cozy Italian restaurant, you should definitely dine here! We had risotto and lasagna, which were both delicious!!