Schipholtickets - Suikersilo Oost 41

Waiting for the refund for half a year... You are likely to win jackpot in lottery than get your call answered. They are saying that airline never refunded money back to them, so they can't provide refund back to me... and in all airline customer service is saying that I have to contact Schipholtickets. Never ever book with them, you will loose your money.

I have never seen such a non-pro-active company. I am calling for five months for a refund, the only answer I get "the airline doesn't respond to our emails". They only send an email from then on they wait until you contact them again and ask for a status update. If you ask them if there is more they can do, maybe call the airline, they say we don't have a follow-up system, we only contact other airlines by email. So you as a client have to contact the airline, check if they send the emails (in my case the airline said they did not receive any email), then contact them again to tell them there is no email. This is the circle I have been going true for half a year. I would NOT recommend to ever buy tickets from this company!

They told me to choose, and I chose a refund, but already one year, where is my money back? Please! Re: [Ticket #3726312] Change the new fight due to suspended situation "Dear Mr/ Dear Ms Tan, Thank you for contacting us In reply to your question, we would like to inform you that the airline inform us that there are different options in this case: *Voucher: The airline offers you the possibility of keeping the price of the ticket as a voucher to be used on future flights. *Refund: The airline also offers the refund of the price of the ticket possibility, on the same payment method as originally used to make the booking. These options have a 50eur fee per ticket Please, let us know how to proceed as soon as possible to avoid the no show and cancel the booking. Looking forward to hearing from you. Kind regards, -- Customer Care Team"

[Ticket #4447273] Booking EKPZQF I booked my tickets with schipholtickets and airline emirates cancelled my flight due to covid and ask me to get in touch with my agent to reissue ticket. Never thought that reissu a ticket can be so difficult. Schipholtickets is a scam, they are difficult to contact and they make fake promises. They were supposed to reissue me ticket for 9th Aug but because of delay at there end they missed the slot and now I am chasing them to reissue it for 12th Aug. You cannot imagine how much follow up I have done for this small change but still no help. They are fake. They lie. I am thinking to take a legal action against them.

They sold me a ticket to Tblisi that they actually didn't have leaving my booking hanging for two days. They asked me to be patient however in the meantime I was risking not to have a ticket at all or best case scenario buying a last minute one for an outrageous price. I asked to cancel my booking because I couldn't risk any more days before getting a ticket... They did that but taking 50 euros fee for the cancellation as it was my fault they didn't have the ticket i had paid for... SHAME ON YOU! I work hard for my money Schipoltickets...

I booked a full ticket with connecting flight and one stretch of my domestic flight was cancelled, I was never told and when trying to check in online, Schiphol tickets told me I do not have a flight! They then wanted me to pay a change fee so I could get another flight and they wanted me to pay on my own for another domestic flight, why go through an agency when you have to book your own separate flights? It cost me more for their inefficiency. Never use them!

I have an awful experience caused by error connection. when I buy the ticket for international destination, the connection didn't go well. but since I needed the ticket soon, I still ordered it. I ordered via website two ways ticket that cost 600 euros on Tuesday. I input my data information, then directed to the secure payment. I paid via iDeal but then instead directed to the confirmation page, it still stay the same page before I paid. I waited the booking ticket sent to my email but until 14 hours nothing happen. then I tried to call the customer service many times, it was connected but no one response it. hopeless, I sent email to the customer service then they replied my email 3 hours later said there was some money transferred but no data provided, might because the error my data was stuck, they said try to figuring out via IT department, if they couldn't fine my data, they would booked it manually and contacted me (it was Wednesday). then I waited till Friday but no continue responded the latest update. I decided to go to their office in Halfweg on Saturday. one representative officer was welcoming me friendly, asked whether I wanted to cancel my booking or kept book on SchipholTickets because she showed that her colleague that emailed me on Wednesday hadn't do any further action on my problem. I said if I could got my ticket soon it would be better. Then she booked my ticket immediately on that moment, input my data, made everything is correct, helped me to print out the booking ticket. SchipholTickets should improve their online service (website, customer service call and email). 5 stars for the representative officer. 1 start for lame email response and no telephone response.

Our flight was cancelled and we weren’t informed. I found out by coincidence while I was checking it on the airport app. No telephone number or contact details to be found for Schipholtickets.com anywhere. Don’t ever book via them! Horrible experience