Slotenmaker DRS - Corkstraat 46

In itself had excellent contact with Locksmith DRS. Contacted because of a defective multi-point back door. Made a no obligation quote and given the urgency in terms of my vacation planning made an appointment for assembly. Mechanic has arrived on the agreed day and time schedule. During disassembly and after unpacking the new closure it turned out that an incorrect closure was ordered. The technician has replaced the defective closure and had to return without fault. Next day notice that the closure had to be re-ordered and this would take about 4 weeks or a different lock with adjustment of the closing work etc. which would result in an extra cost item. Furthermore, apart from the services of Locksmith DRS, since both the 4-week period (4 weeks with a defective closure during the holiday period) and the extra cost item were unacceptable to me. On the advice of a colleague, a reputable and recognized local company was engaged who replaced the closure within a day in 10 minutes with a price difference of € 160 (in a positive sense, that is to say). There is nothing to blame for a DRS engineer who was particularly friendly and sought solutions. Unfortunately a solution that was not acceptable to me. He was sent on the road with the wrongly ordered closure. So the fault lies with the logistics / central and not with the engineer. I am not in a negative attitude towards DRS, their agreements for quotation and assembly are fulfilled, but unfortunately it went wrong with me in terms of order. In retrospect it is glad that it went like this, saved me quite a bit of money ;-)

After having had a few very bad locksmiths, I contacted DRS Locksmiths. I had a challenging problem with an espagnolette closure from Buva. I first registered this problem with DRS Locksmiths by email and I was quickly approached by telephone. Soon an appointment could be made in which a technician came to look at the problem. No call out costs, and completely free of obligation to make an offer. During this visit, the technician could not resist making an attempt to remedy the problem immediately. In the end he did not succeed, but he was able to make an offer. I agreed and quickly made a second appointment. The mechanic arrived nicely on time, was very friendly and worked quietly and professionally. Quite quickly the complex problem was solved well. Everything was then neatly adjusted and cleaned up. The quotation was very realistic and there is absolutely no mention of shady practices. Locksmith DRS, thank you very much for your professional help!

Locksmith DRS Utrecht do what they say, but in my opinion they do not offer a good price-quality ratio. They offer a 2-star cylinder as standard, while that is no longer the norm in my opinion. If I ask for a 3-star cylinder, that is apparently only possible with a certificate and the additional price shoots up sharply. That while a certificate is separate from the cylinder itself. I understand that profit has to be made for the fixed costs / after sales etc. However, the above construction is such a shame because you are buying a lock for the long term. Now I have had an "outdated" cylinder mounted for a lot of money. Be critical when receiving the quote!

We were locked out locksmith DRS was quick to place great thanks for the good service

Visited the mechanic today. Professionalism, clear analysis of what was going on and a good solution. Neat communication at the end of another job and therefore a little later. Fair prices and a familiar feeling. I would definitely recommend them. Edgar van Engelen

DRS has replaced the locks on the front and back doors with such multi-point locks. Planning the appointment was a bit tricky (the first appointment was canceled on the day itself), but mechanic Frank fitted the locks neatly and tightly over two visits. He was also very friendly and clear in his offer.

Called in the morning about faulty lock back door. Would come the same day at 1600 hrs at the latest. Were then called that the planning was a bit late .... no problem for us. However ..... no mechanic seen .... not called or received an email .... Worthless! Our advice....call another company so that your problem will be solved. We have 3 companies ourselves, but if we treated our customers like this, we would have gone bankrupt yesterday.

On the phone I got a very nice woman who immediately gave me good advice. Unfortunately, after the good tip, she still had to send a locksmith along. This was a very nice professional gentleman who helped us well! If I need a locksmith next time I will definitely call Locksmith DRS again!