Transvaal Alphega Pharmacy - Krugerstraat 1
3.1/5
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based on 8 reviews
Contact Transvaal Alphega Pharmacy
Address : | Krugerstraat 1, 1091 LB Amsterdam, Netherlands |
Phone : | π +89 |
Postal code : | 1091 |
Website : | https://www.alphega-apotheek.nl/web/apotheektransvaal |
Categories : |
Pharmacy
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City : | Amsterdam |
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Lilly Klok on Google
β β β β β Telefoon wordt vaak niet opgenomen. Onvriendelijk aan de balie, zetten medicatie snoeihard zuchtend neer. Paar maal voor niets in de lange rij gestaan, bleken ze het weer eens niet op voorraad te hebben. Als ik dan de keer er op terug kwam, was het er weer niet. Bel dan even van te voren denk ik dan. 2 maal een rekening gehad die niet voor mij bestemd was. En 1 maal het totaal verkeerde recept en 1 maal minder strips in het doosje dan op de verpakking stond. Als bonus de laatste keer, ik kwam een recept ophalen dat klaar lag, niemand anders in de apotheek, of ik mijn mondkapje wilde opzetten was de vraag. Ik zei dat ik last heb van hyperventilatie (maar had mijn ontzegging niet mee), dus ik dacht (zoekend naar het mondkapje van mijn partner in mijn grote handtas) laat ik voor deze keer het mondkapje maar opzetten. Echter ik vond het niet snel genoeg. Toen ik zag dat de assistente stopte met mijn recept in orde maken, want ik MOEST eerst dat mondkapje opzetten, toen werd ik zo geirriteerd en omdat ze zo kinderlijk deed (ik hoef dit ding nml normaliter helemaal niet op). Ze zei "ik ga je niet helpen voordat jij je mondkapje opzet!!!" want vervolgende ze "ik ben de eigenaresse hier!!!" ja, dus? Is dat extra belangrijk? Juist dan moet je je klantvriendelijk opstellen. Nu begrijp ik de andere slechte reviews pas goed. Beste mensen, ga niet bij deze apotheek. Ik ga hier ook zeker niet meer terug.
Telephone is often not answered. Unfriendly at the counter, put down medication with a sigh. Standing in a long line a few times for nothing, it turned out that they did not have it in stock again. Then when I came back to it, it wasn't there again. Then call in advance I think. 2 times had a bill that was not intended for me. And 1 times the completely wrong recipe and 1 times fewer strips in the box than stated on the packaging. As a bonus the last time, I came to pick up a prescription that was ready, no one else in the pharmacy, the question was whether I wanted to put on my mouth cap. I said I suffer from hyperventilation (but didn't bring my denial with me), so I thought (looking for my partner's mouth cap in my large handbag) let me put on the mouth cap for this time. However, I didn't think it was fast enough. When I saw that the assistant stopped preparing my prescription, because I HAD to put on that mouth cap first, then I became so irritated and because she acted so childish (I usually don't have to wear this thing at all). She said "I'm not going to help you until you put on your mask!!!" because she continued "I am the owner here!!!" So yes? Is that extra important? That's when you have to be customer-friendly. Now I fully understand the other bad reviews. Dear people, do not go to this pharmacy. I will definitely not be going back here again.
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Janis Adeye on Google
β β β β β Friendly and fast
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Otto VanΔk on Google
β β β β β OK
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dwritatsoutsouna on Google
β β β β β Terrible
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Lolita Collazos on Google
β β β β β Worst client service EVER. Don't get your medicines here.
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Mohamed Osama (Oss) on Google
β β β β β Super friendly and helpful staff!
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Noelia GonzΓ‘lez Sar on Google
β β β β β The employees are very rude and totally not professional...I can not not understand how they treat so bad the people (specially in a pharmacy) it is unbelievable they have these employees to assit the people.
I totally not recomend go there, at least until they replace these employees....we are in 2019....we can not tolerate this kind of treat!!
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Margie on Google
β β β β β I was there 20 minutes ago.
Totally disappointed with such a totally rude service.
I get in and they are making coffee in the back all of them totally ignoring me and an another one customer.
Later on a short chubby looking girl with black clothes comes to me and she let me wait to pay for ages and then she calls and an another tall woman with brown hair to complain to me because I was talking on the phone and she said you can t talk on the phone here and she shout at me and I said I am sorry I didn t know that and she keeps shouting that there is a sticker on the door and that her colleague (the short one that she dissappeared and let me wait) is trying to help me and I m not reacting which is not true.Then she went back again leaving me speachless. The attitude of both women and the way they talked is totally non professional and disrespectful.
Never going back again!
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