W Amsterdam - Spuistraat 175

The place is nice, but I found the part of the terrace where we were drinking super a part and uncomfortable. The waitress wasn't coming to us and I guess is because the spaxe is to narrow. It will be much better if the waiters can do more rounds.

We arrived quite early in the morning, way before check-in time. After flying through the night we just wanted to rest. Luckily for us, Pius was assisting us at the front desk. He took care of us right away, giving us options as the room we booked was understandably not yet ready. He went above and beyond with each aspect of our arrival. In addition, our concierge/bellman was at the same level. The first impression of both the city and this unique hotel were so positive. We booked two different hotels before settling on this one - our third choice. Very grateful we went with this hotel... Not just because of the customer service and beautiful property, but also the location. It's so central and easy to get around to the major sites in the city. Highly recommended!!

The spa design and location within the building is very cool. Treatments were fantastic. Sadly they let the place go a bit. There is only one toilet and it was so disgusting, I had to say something. However, once cleaned the toilet roll was still not inserted in the holder, there were no push tops on the soap and moisturiser, so you couldn't wash your hands. In the shower all bottles were empty and the first 4 of the locks I tried in the locker room were broken.

It was a great stay!! We arrived a bit early and the front desk (two Italian ladies, I didn’t catch their name) was very helpful and have a our room ready right away. Concierge was also pretty helpful. The room was spacious and the bed is comfortable. We went for the sauna and indoor swimming pool. It was so relaxing after all day walking in Amsterdam.

OVERPRICED AND GLOOMY HOTEL The whole hotel is super dark and has a gloomy vibe. This was not good especially since the hotel was near empty because of COVID closure. There was in room breakfast only and it was bad. Since all of the restaurants were closed, the only room service was from the hotels restaurant "The Butcher" and was not good. The main building of the hotel was being renovated, this part was just the annexx. Dont stay in this depressing hotel especially during COVID

All I can say about the W Amsterdam is …….Wow. In general, W hotels are my “cup of tea”. Trendy, modern and a little weird but after staying in a few w properties, I know what really makes the brand is the people they hire. From blue hair to tattoos it doesn’t matter what they look like …..these folks are always always willing to go the extra mile for the guest. Living up to the “whenever wherever” slogan. Amsterdam is no exception. Arriving, our check in experience with Milo and most of all Pius and Georgia was easy and super helpful. Given the lockdown restrictions and reduced capabilities of the hotel they walked us through everything we needed to know. As Bonvoy ambassador we were upgrade to the Extreme Wow suite. We were staying in Amsterdam for our anniversary and later that day Georgia and Enrica (public relations) stopped by the room to help us finalize the plans for the evening and to just have a super pleasant conversation. Room was exciting with all the modern amenities for the 2022 nomad or frequent business traveler with the classic W mix of local culture and art highlighted. Also a super positive interaction that evening with Maibell of the cleaning staff when she stop by to check if we needed any cleaning for the evening. Final despite being his last day at the Hotel Micheal …… (gentlemen who moved to the Renaissance hotel) was a gem. Brokedown all the capabilities of the suite. Losing him is a L for the W team but a Win for the Bonvoy franchise. Location: great near major sites and shopping centers. Staff: incredible Spa (wet area): once in a lifetime experience. The incorporated bank infrastructure with the design of the Wet Area is soo cool and aesthetically pleasing. Only draw back is because the hotel encompasses two separate buildings and access to the wet area is through a retail store, you cant just walk to the spa in your rode. This is not the worse things as there are staff and changing rooms in the wet area. Room Service: it is ok…. They don’t have traditional room service available at the moment but there is some stuff through the hotel restaurant which seems to be a three party. They also charge like 8€ for delivery which is Almost the price of a burger on the room service menu. But it would be nice to have a more traditional room service where guest could order food and cocktail prepared in house. The deliver apps are super easy to use in Amsterdam. Bar: closed due to restrictions Restaurant: closed due to restrictions Thanks for the experience team W Amsterdam!! Billy

We had an excellent stay! We would like to give a special thanks to the staff that has made our stay as comfortable as possible. Starting with a warm and enthusiastic welcome by Julian at the front desk, the dinner at mr. Porter was simply amazing and the staff was very nice. In the W lounge we had a very kind and passionate waiter named mr Tetteh, and a big thanks to Georgia and Chris from W insiders/welcome desk for organising the decorated room for our anniversary and my boyfriend’s birthday! We have always loved coming to the W, and being treated with so much respect as at W makes us want to come more often!

We booked a stay for our wedding celebration in Amsterdam. We brought along our dog because we were under the impression that the whole hotel was pet friendly. Turned out that the dog was only allowed in the room and at Mr. Porter restaurant until 6pm. We kept getting different answers about whether the dog was allowed on the roof terrace and finally were told that the dog couldn't come on the terrace on our wedding day. This was very disappointing for us because if we would have known this was the case we would have booked the Andaz hotel which is completely pet friendly. We found some staff inconsistent with the hotel rules and unhelpful. We were disappointed because it was such a special event for us and such an expensive stay. We were expecting better service and for staff to out of their way to help us. Also the room was too hot as the AC did not work properly so we had to ask for a portable fan. The spa facilities were good but not cleaned regularly. There were lots of used towels and empty drinks left lying around when I went to use at night. The best thing was the spa treatments which were excellent. Overall an underwhelming experience.