Nelson Schoenen - Kalverstraat 108

Zeer tevreden met de Timberland sneakers die ik hier heb gekocht. Het is alsof ze niet kapot kunnen.

Unfriendly staff at all.

Very nice staff

Good purchase :)

Bad staff, impolite, paid more attention to her hair in the mirror than to us.

Nice shoe place with a lot of discounts sometimes they've 40% on shoes that is on selected shoes not everything. Staff is very friendly as well.

A lot of brands like Valentino guess ….. so on

Good afternoon, 12/10/2019 I have purchased a pair of Ecco boots from the Nelson store. I was absolutely satisfied with them but after a while, the leather became very dry despite the fact that I was using special creams and sprays from the same Ecco brand. I was wearing them only for one season from December 2019 till March 2020. In December 2020 when the time came to wear them again after the first use I found a crack. I understand that this is a stressed area but I want to mention once again that I wasn’t wearing them long and I do use special protectors. I came to the Nelson store in Hilversum and ask if this is possible to send the boots, which were in the original box and with the receipt, to the manufacture to check whether it is a warranty case. The assistant promised that he will do so and he would contact me asap...he never did. After one week I came back to the store and remembered them about the boots, the boots were in the box in the same place where I saw them last time. I was asked to come after 5 days as assistants need to discuss this with the manager. I came at the end of the next week with the hope to see the official paper from Ecco saying if it’s a warranty case or not. My boots were in a plastic bag, not in a box that I brought them in to the store. The assistant called the manager again, and after the discussion offered two variants for me: 50 euro voucher and they took my boots; no refund and I can get my boots back. As I paid 150 euro for the boots of course I took them back! My complaints about the Nelson customer service team are: Never called back as promised. Didn’t send my boots for expertizing as promised. The original box was lost. They sprayed my boots with a black colorant without my permission. The boots have a green stripe so I only use transparent liquids to take care of them. Please see the result of their job, photos are attached. Strange, not customer-friendly offers.