Novotel Maastricht - Sibemaweg 10

Staffs are nice and helpful, free parking space, clean and comfortable rooms

Our little stay was perfect. The rules of distancing were well enforced. Room with all comforts. Friendly staff. And nice breakfast. The hotel is located on the edge of town, so it's very easy to get there.

We stayed one night there. We had a spacious Room fully equipped including a water boiler. It is located in a quite neighbourhood in Maastricht. Even it was lots of people in the hotel, it still was quite. What I really liked was they gave us a chance to use the buffet option for the breakfast in the restaurant but take them to our room because of the pandemic rather than a prepared package. The staff were super friendly and professional. One point was that they have parking lots but we had to pay for that which I found it a bit strange however it was not that expensive.

Hotel was nice and clean. Had a great looking pool but I didn't get a chance to use it. Best part is that I could bring my dog!

Really enjoyed our stay. Friendly staff and nice clean comfortable stay!

Never again. When calling to make a reservation: After initial contact and explaining desired period and number of rooms, I was put on hold for 15 minutes. Then they broke off connection without further conversation. On calling back the same receptionist simply played innocent. When insisting that this behavior was highly unprofessional, the comment was “we had a little problem at the reception”. No excuses. Novotel Maastricht: never again

After more than a year in a pandemic situation, we were excited to spend 1 night at Novotel Maastricht. As an Accor member we are familiar with the professional standard of Novotel , but to our surprise, it turned out Novotel Maastricht was unable to cope with the Spring Sport Car Rally event they sponsor and the guests they had. At check-in we were told restaurant was fully booked for dinner but surely we could request room service. When we arrived at our room we noticed there was no menu so we called the kitchen for it and we were informed they would be very busy, so room service would take long. We then called the room service at 17:30 for our order and we were told that was not going to happen. We explained we were promised room service and after checking with someone, the person on the phone said we could have dinner, as long as we went down to collect it. We have never done that before… but having a child, we had to go downstairs for our dinner not once but two times and all the way with the trays to our bedroom. That was shocking as we should have had same treatment as all the other guests. We surely felt discriminated and that we did not receive the service we paid for. We therefore do not recommend the hotel, unless you are willing to pick up your own room service. For what is worth, lady at reception apologized at check out as she seemed embarrassed with situation, and although kitchen personnel prepared food in 20 minutes, they showed no effort to provide professional customer service and proper room service… it was pick up service!

Very bad. Was it Ibis before? I have no upgrade, no welcome gift, no water in my room, most of the times no shampoo and shower gel refreshment. Restaurant downstairs is dangerous to eat, and breakfast in the morning is very expensive, but nothing really you can eat there