Pearle Opticiens Den Haag - Centrum - Passage 62-D

Name: Pearle Opticiens Den Haag - Centrum - Passage 62-D
Address: Passage 62-D, 2511 AE Den Haag, Netherlands, Den Haag, 2511, Netherland

3.3/5 ★ based on 8 reviews

Contact Pearle Opticiens Den Haag - Centrum

Address :	Passage 62-D, 2511 AE Den Haag, Netherlands
Phone :	📞 +7
Postal code :	2511
Website :	https://www.pearle.nl/opticien/den-haag/passage-62d%3Futm_campaign%3Dbusiness_listing%26utm_source%3Dgoogle_maps%26utm_medium%3Dorganic_maps%26utm_content%3Dden-haag-passage
Categories :	Optician , Contact lenses supplier , Optometrist , Sunglasses store ,
City :	Den Haag

Passage 62-D, 2511 AE Den Haag, Netherlands

Best Optician in netherlands

A	Andy Wolf on Google ★ ★ ★ ★ ★ Best service that has ever happened to me. Among visited Pearle shops in the Netherlands, this one was so far the best service-vise. As I am living in The Hague, I always buy in this shop. Once, it just happened to me that I bought bad lenses in Amsterdam’s Pearle, these were immediately changed it in this shop for free. Also, my glasses were broken, but these guys also fix it for me for free. The way I see it, this is the customer service’s benchmark for all shops in the world. I am serious.
M	Mireia Xicola on Google ★ ★ ★ ★ ★ Mu husband changed lenses this year to Pearl. He got the new lenses in February and started to use them. 2 weeks ago his eyes were getting really red. He decided to put them off and try with glasses for a week to see if the lenses were the issue. His eyes got better and the moment he put the lenses back his eyes got red again. He called today to explain the issue. Before he could explain the issue, he got told that he will have to pay and that they will send him new lenses. Without even asking what was wrong with lenses. When he asked what would be the difference with the new lenses the answer was: I don’t know. And we will charge you for everything because you are too late letting us know about this issue. I guess we are unlucky not to be able to see what will happen in the future. My husband uses lenses everyday, if he would have had this issue before, we would have called directly. What it is really unprofessional is the lack of customer service when we are talking about a health related issue. No interest, no questions, no will to offer a solution. Apparently in Pearl they don’t seem to give a fly about the quality of the product they deliver. What they really wanted to make clear on the call was that we will pay the full amount for the lenses that are giving issues, full year amount. For the rest, they don’t seem to be interested. If you are not a customer, make yourself a favor and don’t become one.
A	Anahí Aguirre on Google ★ ★ ★ ★ ★ I made an appointment for an eye test and went there yesterday. Elif was really friendly and helped me a lot. I'm very happy with the service. I have to wait 2 more weeks to get my glasses, though.
M	Maudisa Blanken on Google ★ ★ ★ ★ ★ They tell you, you have warranty on your glasses, but don't allow you to use it. I mostly get D&G glasses from the 5 par I had in my life 3 where D&G. But this is the only one that broke, not because I dropped it or anything. (I'm talking about the frame) I didn't even think to check if I had warranty till someone suggested it. I went and had them straight up denied my request to use my warranty. Don't trust this place.
L	Lindsey Chang on Google ★ ★ ★ ★ ★ The wait is simply too long. When I wait for some twenty days for a change of lenses here that takes two hours at home, it's ridiculous.
V	Virginia Parrotta on Google ★ ★ ★ ★ ★ We visited this location today to buy my friend's first pair of glasses. Stanley helped us very much: he was not only helpful, but also very patient.
L	Lola Lo on Google ★ ★ ★ ★ ★ Due to covid I was expecting the staff to be stressed and maybe rush me a bit (since everything is on appointment and they are only allowed 8 customers at a time), but they were incredibly kind and helpful. Well organised and very informative when asked about things I wasnt sure about. Great staff!
K	Khuntoria Lay on Google ★ ★ ★ ★ ★ I just lost my glasses and told the older gentleman that I needed a quick solution. Also told him that I don’t care if this would be new glasses or contact lenses. I already wore lenses and showed him my numbers. He wasn’t just unfriendly he also refused to help me and sell me anything. Although they are offering an „1h Service“ for new glasses with your individual eyesight, they denied everything and told me „for you we don’t have a solution“