Star Housing - Hertogsingel 55-b

Name: Star Housing - Hertogsingel 55-b
Address: Hertogsingel 55-b, 6211 ND Maastricht, Netherlands, Maastricht, 6211, Netherland

3.3/5 ★ based on 8 reviews

Contact Star Housing

Address :	Hertogsingel 55-b, 6211 ND Maastricht, Netherlands
Phone :	📞 +7
Postal code :	6211
Website :	http://www.starhousing.nl/
Categories :	Real estate rental agency ,
City :	Maastricht

Hertogsingel 55-b, 6211 ND Maastricht, Netherlands

Best Real estate rental agency in netherlands

M	Milana Pfuel on Google ★ ★ ★ ★ ★ Starhousing is the absolute worst. I don´t even know where to start. They try to pull out every cent out of your pocket. Especially when you are a student. There were 1000 issues. From nearly no refund of the deposit to just not answering our e-mails if there were problems with the flat (reparations etc.). We even had to stay in the flat with a broken window for several months because they were just unable to fix the problem. On top of that, we contacted the caretaker several times, he never came for the arranged meetings and we sometimes had to schedule meeting 6-7 times until he actually managed to come (he was not able to fix most of the problems). They even made my parents pay an extra rent even though we were already out of the flat and took most of the deposit. I´m just advising you not to go to starhousing if you are looking for a flat, especially if you are a student. The only reason I gave one star because there was one staff member who actually tried to help us, but when she was not there was no one who even cared. I now retrospectively add to my review after a very unprofessional phone call. A staff member of starhousing called me full of anger for my review, asking me to take it down/change it. Therefore, I was again annoyed and disappointed by starhousing, surely not taking down my review.
D	Dimi Zinga on Google ★ ★ ★ ★ ★ We have been renting out the house from Star Housing for the last 2.5 years. We had multiple Issues where we had to invest time and efforts with lawyers and the student helpdesk to adjust the rental price to its true value. The cleaning lady as agreed never came on time and the agency never did their job to enforce the rules signed for. Now we have moved out and the agreed amount from the tenants for the existing was never informed or passed down. A classic example of another agency ripping off students.
E	Emile Hermans on Google ★ ★ ★ ★ ★ Rented a place in the center (Brusselsestraat 28) for one year. The apartment was filthy when we moved in, yet Star Housing claimed that the cleaners had just left. Not a great first impression. Then there was a problem with the roof, which was quite severely leaking from the beginning. After many e-mails it seemed they finally saw the severity of it, but the issue wasn't resolved before we left. I wonder if they even metioned the still active leak to the new tenants. All other defects of the apartment (and there were quite some) were either fixed with excuses (they liked to blame COVID, or just said it would be too much work) or were fixed by the clumsy hands of a lazy employee. Basically, they are rude while appearing correct. They make you feel heard when responding to your e-mails, but only because they see it as a possible disclaimer. The icing on the cake was the deposit, which we got back minus 30 euros cleaning costs for the bathroom. This was the result of the aforementioned respected employee of Star Housing finding a tiny stain at the bottom of the toilet during the check-out. How proud he was when he found that stain – really admirable. Seriously, these people give housing companies a bad name. My advice to the reader: stay away from this one. My advice to Star Housing: add the word 'one' in front of your current name, and you're good.
S	Syranda Wiley de Navarro on Google ★ ★ ★ ★ ★ I worked with Star Housing in June-August of 2020. They were incredible and really went out of their way to help my husband and I find accommodation in Maastricht. We now have a lovely furnished apartment that allows us to keep our cat and has an incredibly kind landlord. If you are not yet in Maastricht and looking for an apartment before you arrive I highly recommend Star Housing. They worked with us and continued to preserver even when other apartments did not work out. Their whole team helped us as much as they could and ultimately eased our transition from America to Maastricht by finding us an incredible place to stay. I really cannot say how thankful and I happy I am that I worked with Star Housing. Other housing agencies in Maastricht were very rude to my husband and I, they were often totally unwilling to work with us simply based off my age and the fact I was coming to Maastricht to pursue my Masters degree. Star Housing treated us with incredible kindness and was the most professional out of all the agencies I contacted. We did pay a 300 euro fee for their work and services but this was 100% worth it considering the time and effort their staff put in to helping us. I should add that they did all the work to set up our bills/utilities and internet! This was an incredible help. I hope to update this review when the time comes to move out but overall, very positive experience.
V	Veronika Tereshchenko on Google ★ ★ ★ ★ ★ Our viewing was scheduled for today, we came specifically from other city to Maastricht, to find out that our viewing was cancelled the day before. No calls, no emails.Nothing. One star, bad service.
m	manolin el balsin on Google ★ ★ ★ ★ ★ I had a very bad experience with Star Housing. They only look for having the maximum profit and they don't care at all about the tenants. I was about to re-sign a new contract with them but for personal circumstances eventually I couldn't sign it. They took from my deposit a fee that I have never been informed about. They threated me to keep paying another month when my contract was already over. I had a horrible nightmare with them, I have never felt such extorted as with this experience.
A	Anna Lena Neidmann on Google ★ ★ ★ ★ ★ My experience with Star Housing and the people working there has been very positive! All of them were very friendly and responded quickly to my emails. Moreover, I found the treatment and help offered was personalised and tailored to my wishes. Most of the times, I was in contact with Inge Hayen who really did a great job and tried to help me with finding a new place.
M	Mia H on Google ★ ★ ★ ★ ★ Thank you to the team of Star Housing for the excellent support! The communication was friendly, easy and professional at any times, even during the holidays. We highly recommend Star Housing and will always use their service again. Thank you! Mia & Sophie