The Highlander Hotel Amsterdam - Nieuwezijds Voorburgwal 98-100

The staff was lovely but we have an unpleasant experience at the hotel. I did a reservation straight with their webpage and for two doble rooms excluding the breakfast. It was a mistake by my side because I read the word "breakfast" but not the word "excluding". Just as soon as we did the check in we realized that our reservation was without breakfast, so, if we would like to have it we would pay 17,50€ per person. After checking in the webpage the availability of two smaller rooms INCLUDING breakfast, from the room, I suggested the staff if a change for a smaller room with breakfast was possible instead of the double room without it. At first they answered me that, it was not possible since we've done our reservation via booking.com, that we don't, it was not possible, after clarifying it, it was because all the small rooms were taken, but it did not match with the information in the webpage... Ten minutes after, at the reception desk, I showed that there were availability of two small rooms with breakfast at the webpage so, then, the recepcionist told me that he needed to check if the change could be possible with his supervisor, who was sitting at the lobby, after a briefly consult with her, the recepcionist told us that the changes policy is only allowed with 24 hours of previous notification... But I realized about the mistake at the checking in :( so definitely not possible. That was a very unkind situation since we have the sensation of being somehow fooled, not because the change was or was not possible but because they change the version 3 times for not doing it, very unpleasant really. In the meantime the fire alarm sounded once. On the bright side, they keep our luggage until the room was available and the staff was always with a smile on their face.

It was a great place to stay. Each floor has a color and it's all beautiful. The crew was nice, the room was always clean and the breakfest was delicious. I'd like to go back and visit the city after this pandemic.

Nice hotel in the middle of the city. Very nice and colorful rooms. We had 2 rooms and both had a device that ticks the whole time. If you are sensitive it can keep you awake. Nice breakfast on the room and friendly staff.

Lovely room, great service, Especially Andrea, she really puts her heart in serving others, the kindness of Abdul leaves a smile on anyones face as well. The breakfast was perfect. I am sure one day I will come back one day.

Very comfortable, quiet (even on first floor facing the street), staff couldn't do enough to help, great central location, more suited for couples.

My boyfriend and I had a really really great experience with this hotel. The staff were so friendly and accommodating! They were more than happy to let us check in early and leave our luggage there after we checked out so we didn’t have to carry it around Amsterdam the whole day. The rooms are amazing! Each floor is a different color and we stayed on the dark blue floor - we requested this when booking because we loved the pictures we saw. The rooms are on the small side but super modern (iPads to control everything) and very, very clean. I really loved our stay here, we hope to come back soon!

This hotel was awesome! I loveddd that each floor had a different colour theme! I stayed in the yellow floor and the room was gorgeous. Very modern, spacious and comfortable! Only minus point is that our room was quite dusty, but I decided to overlook it by the friendly staff and great food :)

The hotel is amazing! The breakfast is great (few options but everything delicious). The staff is very helpful and friendly. The rooms are very confortable. The location is perfect, close to subway, supermarket, tourist attractions (you can do everything walking).