Cartier - Pieter Cornelisz Hooftstraat 132-134
3.6/5
★
based on 8 reviews
Contact Cartier
| Address : | Pieter Cornelisz Hooftstraat 132-134, 1071 CE Amsterdam, Netherlands |
| Phone : | 📞 +7 |
| Postal code : | 1071 |
| Website : | https://www.cartier.com/ |
| Categories : | |
| City : | Amsterdam |
| Description : | Luxury brand founded in 1847 specializing in high jewelry, jewelry, timepieces & accessories. |
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The Traveller on Google
★ ★ ★ ★ ★ Unreasonable business. Two love braclets are constantly opening. They cleaned them few times but it helps only for few weeks. The other solution is to send them to Paris. This takes 2-3 months and costs 550 euro per bracelet. This all is caused just by simply wearing the bracelets. So it's either terrible design or sneaky trick and that for something that costs at least 6.000 per piece. I get better and longer warranty on a washing machine.
Update: its great that Cartier monitors its reviews but they should also act upon them. Suggesting to contact the service centre results in the same answer, being pay 550 per bracelet for new screws just to have the same problems return in one year.
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Leonardo Portella on Google
★ ★ ★ ★ ★ I Went Into with Hawaiian Sandals at The Store and They Did Not Answer Me. They Let Me Talk To Myself. Disrespect, Lack of Professionalism, Harm, Anyway ... I with Money More Than Enough, Looked at My Feet. I do not recommend, I will not return to this brand.
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Stephane Bedot on Google
★ ★ ★ ★ ★ A very nice boutique, but a service unworthy of the brand.
After a long wait and facing a salesperson who was just incompetent, we had already turned to another brand three years ago for the purchase of a diamond solitaire.
We knew other shops in France and Switzerland for having bought several pieces of the brand's jewelry there. We bought a ring there again this year, and made the mistake of asking for the engraving in Amsterdam.
A massacre:
- no embarrassment to restore a ring with the hesitant caligraphy of a six year old child (even in a supermarket they would not have dared);
- when we pointed out to them they explained that it was normal because handmade (fine jewelry relies heavily on manual work), this because of a reason that we had asked (it was therefore our fault!);
- after complaining to customer service, we were even told that we might have to pay to fix this error.
In the end, we brought the jewelry back to a Paris store that took care of correcting the error after apologizing. We would have just appreciated being contacted before they changed the engraving compared to what we had asked, but at least the result was clean.
Two bad experiences that do not match the brand image.
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Ghem Punzalan on Google
★ ★ ★ ★ ★ I cancelled my appointment but decided to visit the store later on the day. I was with a friend. The store was busy. There was this Sales Associate who just finished entertaining a client and immediately approached us. I was looking for something specific on their new collection - the Clash bracelet (with thicker width). She initially let me try the sizes I desired and recommended one that's appropriate for me. Though the bracelet I was looking for was unavailable, I was able to confirm the size perfect for my wrist. Thank you to DINARA who was very friendly, very accommodating and very professional.
I hope that all Cartier stores would have the same Sales Associates with the caliber as Dinara's.
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ozlem ertekin on Google
★ ★ ★ ★ ★ If you think responding to all reviews here with same automated text is a customer service, you are wrong.
This is the most stupid response I have ever seen, “we will make sure to convey your feedback to the boutique” means that your boutique doesn’t even bother themselves to read customer feedbacks.
Cartier you can do better than this.
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goodDelft 2021 on Google
★ ★ ★ ★ ★ Very bad experience! I had spent three hours choosing jewelry this afternoon. In the meantime, when I asked whether I can use the shop's toilet the second time. The service people was too arrogant and rude to me. He refused my request for using the toilet! After I had explained to him that I had drunk water, he finally let me in but warned me that DO NOT DRINK WATER! Besides, I can not use the toilet the next time! Later, I asked one of his colleagues were there any rules that customers can not use the toilet? Even though his colleague told me that there was no such rule, she explained to me that this was possible because of SECURITY REASONS so that her colleague did not want me in! In this sense, if you went to this shop and accidentally you want to use their toilet, be careful! The service people would most likely warn you that DO NOT DRINK WATER!
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Sarah Farah on Google
★ ★ ★ ★ ★ I had the best experience in the cartier boutique store. If you want good service ask for the employee abdoellah. He was very helpful and friendly. Really had a great experience.
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Florencia Eli on Google
★ ★ ★ ★ ★ Extremely professional and attentive staff, plus a gorgeous store featuring a wonderful chandelier. A special thank you to Mandy who made the purchase of our wedding bands a lovely experience. She guided us throughout the process with patience and kindness. Just make sure to make an appointment before hand to avoid waiting outside.
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