Swapfiets Amsterdam Oost - Roetersstraat 17
4.7/5
★
based on 8 reviews
Voorkom dat je fiets gestolen wordt, en zet 'm altijd goed op slot. Al onze fietsen worden geleverd met ingebouwde dubbele sloten, en onze e-bikes hebben daarbovenop nog een slot voor de accu. Als hij toch gestolen wordt (of je raakt 'm kwijt) terwijl hij met 2 sloten op slot staat, betaal je een toeslag, afhankelijk van het type fiets. Maar relax, als je fiets onverhoopt toch gestolen wordt, helpen we je om aangifte te doen bij de politie en zorgen we dat je direct een nieuwe Swapfiets krijgt, zodat je binnen de kortst mogelijke tijd weer de weg op kunt.
Contact Swapfiets Amsterdam Oost
| Address : | Roetersstraat 17, 1018 WB Amsterdam, Netherlands |
| Postal code : | 1018 |
| Website : | https://swapfiets.nl/ |
| Categories : | |
| City : | Amsterdam |
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Marius Op 't Eynde on Google
★ ★ ★ ★ ★ Smooth 'n easy, friendly service - booked online last night and could already pick up my new bike at 9am.
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Adrie Barnhard on Google
★ ★ ★ ★ ★ Experienced, friendly, to the point. Very good service!
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David Moulin on Google
★ ★ ★ ★ ★ I'm very disappointed by the services of Swapfiets, for the following reasons :
- Customer services must be improved
- Lack of professionalism
- Very (very) bad payment processing
I strongly recommend to use another bike rental provider.
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L C on Google
★ ★ ★ ★ ★ I had an appointment, but I had to wait 30 min outside before being assisted. When I mentioned this to the employee as a point of feedback for improving service, I got a rude response
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Simone Righi on Google
★ ★ ★ ★ ★ Great service! Always quick and efficient. However, if you want to communicate with them, avoid email and their app. Call instead.
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Nicolas Meyer on Google
★ ★ ★ ★ ★ The bikes break down constantly, it is overpriced and service is bad: sometimes you cannot reach anybody for days on end. The lines at the stores are huge and the app for making appointments never works. One employee (student job) actually rolled his eyes when I needed more than 1 second to get my phone out, they are chronically understaffed.
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Robin Dahan on Google
★ ★ ★ ★ ★ Swapfiets is going down, big time... I used it for the first time in 2019 when I was living in Maastricht and was impressed by their service (everyone super nice, super reactive when you have a problem with your bike etc... the promise was impressively well held).
2 years later, after moving to Amsterdam, I blindly decided to go again for them, and what a mistake ! Long waiting before you get your bike, and no easy way to contact them when something happens to the bike (I have had a non-functioning ring for 2 months).
On top of that, I've had a terrible experience recently. After providing all my payment infos (the same as for my other subscriptions, which work perfectly with other companies), I received a series of emails in a very short notice (seems like contactibility works only one way), adding a 60 euro fee to my subscription, outrageous ! After multiple exchanges with them and wasted time, the best i got was: "we don't care about your negative experience, we have enough happy customers, so feel free to cancel your subscription".
So this is a call to all the bad-treated customers of Swapfiets: MAKE YOUR VOICE HEARD AND MAKE THESE GUYS RESPECT THEIR CUSTOMERS !
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Konstantina Kyprioti on Google
★ ★ ★ ★ ★ The whole company is a SCAM! AVOID AT ALL COSTS! I have canceled my subscription since October by delivering my bike to Rotterdam, and up to this day (9/2/22) they keep charging me! I have communicated by email a thousand times but no one ever responds further to this problem and of course, they keep charging me without refunding anything. I have sent them proof of canceling since October but no result still. I have reached the point of canceling my bank card in order to stop charging this card and I have asked for legal help. I have proof of everything and no one cares. A V O I D!!!
UPDATE ON THE SCAM
they replied that they have not received my messages. Although I have mailtrack and I see that they read all of them constantly. Yet, no reply still, they still owe me my money and I still insist that the whole company is A SCAM . if it was not, I would have seen a serious reply, and not only on google, because this is a very ridiculous endeavor to cover what happened. SHAME ON YOU.
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