Goossens wonen - Utrecht - Kaap de Goede Hooplaan 40

Great selection of products and very friendly staff

Ok options but the service is very slow... In addition, they don't have stock so they sell you the showroom article at the same price of a packed item, even if what you are buying is not cheap.

Bad service, even the complaint was not treated professionaly, never ever spending any money on this place. Daylight Robbery. Now we sit with poor quality products and Goossens smiles cause they have your money and know they screwed us over with bad quality coach. Really expected better.

Very bad delivery! We had to wait 3 months for the delivery which has been post one 3 times! We had to take 3 days off!! Unbelievable how bad they are! They also deliver with a lot of brutality and the furniture are damaged!! You should better go to buy somewhere else!

On 04-Dec-2020 I visited Goossens Utrecht shop. I explained to Goossens’s staff what I wanted and the staff placed the order for me (a bed + night stand + wardrobe with drawer and dividers inside). The delivery and assembly were scheduled on 22-02-2021. Soon it came to the delivery date. The assembly of night stand went smoothly but not for the bed and wardrobe. The bed leg was from a different series. The drawer and dividers were completely wrong in series and size so the assembly staff can not place them in the wardrobe. The assembly staff explained to me that I need to wait for 4-6 weeks more for Goossens to fix them… Surprise! I know it can be tricky to select the right size and that was exactly the reason why I went to Goossens shop and ask Goossens’s staff for help. Still, it turned out to be a mistake. Also, those mistakes were communicated on the delivery date. Wasn’t it impossible to inform me earlier? Anyway, I told myself it can happen and it is OK to wait another 4-6 weeks. On 04-March-2021 I got an email from Goossens which told that their manufacturer now can only deliver drawers for my wardrobe which are smaller than the cabinet, so there will be some empty space next to the drawers... Another surprise! I am impressed that before put products on their website and shop Goossens even do not 100% sure what their manufacturer can deliver. How responsible is Goossens! A few days later I got another assembly appointment from Goossens on 26-March-2021 and I thought oh great they are going to fix the bed and wardrobe. Soon it turned out how naïve I was! On 26-March-2021, the assembly staff came to my place and fixed the bed leg. They told me they did not get any drawer and dividers to install (btw the assembly staff did a great job in changing the bed leg and applaud for them). Surprise again! I My patience started to run out and I contacted Goossens again regarding the drawer and dividers. I got an reply on 30-March-2021 (last communication was on 04-March) and the reason for the late reply was someone from Goossens sent an email back to a wrong email box. Wow I have to say Goossens has some special talent in making mistakes. I asked Goossens again if & when drawer and dividers will be delivered. Till now I get no reply. Ordered on 04-Dec-2020 and after more than 4 month my wardrobe is still a mess inside. Based my experience with Goossens, my feeling is Goossens does not really care the inconvenience of their customers although the inconvenience is caused by their mistakes. Yes Goossens make a mistake but so what? As customers we can only accept and wait. I believe Goossens can do a much better business if 1) put customers at their heart. Mistakes can happen and that is no problem at all. What matters is after a mistake instead of claiming to be sorry and doing nothing, find solutions/ alternatives for your customers. 2) Instead of I need to chase Goossens for a reply, it will be much better if Goossens can give timely update proactively. I selected and trust Goossens as furniture supplier for my sweetest home and now I start to regret for my choice. If you also like to choose Goossens I strongly suggest you to think twice if this is a wise decision. Finally, many thanks for reading my long story till here and I hope it can give you a little suggestion in furniture selection for your sweetest home (that is the whole point for me to write the review) ?.

Extremely unsatisfied with the service. Trusted them but left with no couch after 10 months of ordering. Had to cancel ultimately to stop receiving emails informing us on further delays with delivery. Already received 5 of them when they would just say we excuse the delay.

Small compared to other Gossens showrooms. The one in Barle Nassau was much larger in comparison.

Was recommended by one of my Dutch friend, and ordered a couch in Dec'19. The executive who helped us was Mirte van Doorn and was very helpful in explaining and showing us around the options. Unfortunately, a company like Goossens was unable to deliver the couch in 2 attempts. Because the internal communications within the team1 and team2 members were not good, and it was not properly explained what all needs to be taken care of in the second attempt of delivery. This costed us 2 days off work, to receive the couch, which was never delivered, and had to cancel it. In end of Feb'20 we ordered another couch, which was promised to be delivered anyhow to us by 3rd week of Apr'20. Due to Corona, the delivery was changed from, April to July, which I understand, but then it was moved from July to August. In August I had to chase Goossens about the status, and then it was planned to be delivered on 15th Sept, and today (7th Sep) they want to move it again to EXPECTED date of 1st Oct 2020. Eight months to deliver a Couch, for which they are still not sure if they can deliver, or will they make another change. Bram Meysen (Department Head) needs to learn some professional ethics when dealing with customers, at least when Goossens is at fault. The first couch was ordered with a discount of 10%, but while offering the second couch, I was offered with a statement "Take it or Leave it", with a very rude attitude. Never going back to Goossens, wasted 8-10 months of my time waiting for an incompetent company to deliver a couch.