De Bommel Meubelen Eindhoven - Ekkersrijt 4107
4.1/5
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based on 8 reviews
Contact De Bommel Meubelen Eindhoven
Address : | Ekkersrijt 4107, 5692 DD Son, Netherlands |
Phone : | π +787 |
Postal code : | 5692 |
Website : | https://www.debommelmeubelen.nl/winkels/eindhoven/ |
Categories : | |
City : | Son |
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Lizanne Koolen on Google
β β β β β Lots of stores in all price ranges, friendly staff.
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Sam Eyre on Google
β β β β β Great shopping experience. Found the perfect couch with the help of an experienced staff member.
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Grace Wang on Google
β β β β β I must say we were very disappointed by the customer service at De Bommel. Firstly, the delivery men were rude and seemed to be rushing when they delivered our dining chairs. They didn't give me time to check our purchases and insisted I sign the delivery papers. Once we assembled them, we found that the legs damaged our wooden floor. We called customer service and asked if they could do something about it for us and they just referred us to a website where we can buy pieces to attach to the chair legs. When we asked if we could return the chairs they said that's only possible with a voucher for 70% of the value of the goods. It seems as though they don't want repeat customers. They are also way over the top in trying to sell their 'Bommel care packet' which is a complete waste of money. Good luck to them because this isn't how you get loyal customers.
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Banu U. on Google
β β β β β After waiting three weeks for items they already had in stock, they delivered damaged furniture to our house. They didn't accept that it is damaged and said "it is the nature of it" (I am quoting)! When we asked to change it, they didn't accept and said "you have to pay for it even if you return it since you have a signature on the order sheet". It was also delivered without any protection on it, so we don't even know if it happened during transportation or it was already damaged. In the end, we had to pay for it. We should've checked the reviews before shopping from de bommel. Their customer service was also super rude. I guess all the politeness in the store was until you sign the order sheet. So disappointed! Never ever again!
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Old Boldandshortsighted on Google
β β β β β The regular stuff, may be a bit better as average but not our style
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CΓ©line Wieringa on Google
β β β β β Quality is really dependent on the furniture. We have bought a dinning table of very good quality but the chairs from the same shop are of very cheap quality and I am not sure that they will last many years. We bought a tv stand of good quality and the sofa table which was advised with it by the seller are not of good quality.
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Nina DG on Google
β β β β β Pas op! Careful! Make your choice in the store if you have to, but order online. If you order in the store, you have no right to return the item (to clarify, even if the item is standard). We ordered a standard coffee table, we were told it would take 6 months to deliver, then tried to cancel our order and cannot get our money back. If you can, pick a furniture store with better customer service policies.
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Madhur Bhargava on Google
β β β β β I was a bit skeptical after seeing some bad reviews specifically about delivery, however this shop was still recommended to me by a friend. I decided to bite the bullet on his advice and ended up in their store and was personally attended to by 2 of their customer service reps who addressed all my concerns regarding bad ratings mentioning delivery. They also spent a lot of time with me helping me pick out the furniture & informed in advance that their delivery time would be 6 months due to corona, which was long but good as they were transparent about it. I finally decided to place the order and the order as pointed out was delivered in 6 months & was assembled professionally in the living room. My verdict - Long delivery time due to corona BUT Very transparent & very good service, however you have to be a bit careful and point out firsthand before the purchase that the delivery process should be excellent.
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